At smart-vape.storeWe strive to ensure your satisfaction with every purchase. Please review our refund policy to understand your rights and obligations.
Order Cancellation
Once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund as needed.
Eligibility for Refunds and Exchanges
To be eligible for a refund or exchange, the following conditions must be met:
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The product must be unused and in its original packaging.
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A proof of purchase (order number, receipt, etc.) must be provided.
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The return request must be made within 14 days of receiving the product.
Return Process
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Contact Customer Support:
Email us at info@smart-vape.store to initiate a return. -
Provide details:
Include your order number, a description of the issue, and photos if the product is damaged or defective. -
Return Authorization:
Our support team will provide a return authorization and instructions for sending the item back. -
Shipping the Return:
Ship the item to the address provided using a trackable shipping method to ensure safe delivery. -
Inspection and Processing:
Once received, we will inspect the return and notify you of the approval or rejection of your refund or exchange.
Refunds
If your return is approved, a refund will be issued to your original payment method.
Please note: It may take several days for your bank or credit card provider to process and post the refund.
Exchanges
If approved for an exchange, the replacement product will be shipped to you at no additional cost.
Non-refundable items
The following items are non-refundable:
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Gift cards
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Products marked as final sale
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Any item returned more than 14 days after delivery
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount.
Contact Us
If you have any questions about our refund policy, feel free to contact us:
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email: info@smart-vape.store
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WhatsApp: +852 5934 6722
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Telegram: ID: @Vapes808
Available Monday to Friday, 9 AM - 8 PM China Standard Time
Thank you for choosing smart-vape.store. We appreciate your understanding and cooperation.