{"id":8046,"date":"2025-07-04T08:10:57","date_gmt":"2025-07-04T08:10:57","guid":{"rendered":"https:\/\/smart-vape.store\/?page_id=8046"},"modified":"2025-07-04T08:10:57","modified_gmt":"2025-07-04T08:10:57","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/smart-vape.store\/en\/refund-return-policy\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"<p data-start=\"129\" data-end=\"287\">At <strong data-start=\"132\" data-end=\"152\">smart-vape.store<\/strong>We strive to ensure your satisfaction with every purchase. Please review our refund policy to understand your rights and obligations.<\/p>\n<hr data-start=\"289\" data-end=\"292\" \/>\n<h3><strong data-start=\"298\" data-end=\"320\">Order Cancellation<\/strong><\/h3>\n<p data-start=\"323\" data-end=\"456\">Once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase.<\/p>\n<hr data-start=\"458\" data-end=\"461\" \/>\n<h3 data-start=\"463\" data-end=\"502\"><strong data-start=\"467\" data-end=\"500\">Damaged or Defective Products<\/strong><\/h3>\n<p data-start=\"503\" data-end=\"678\">If you receive a damaged or defective product, please contact our customer support team within <strong data-start=\"598\" data-end=\"610\">48 hours<\/strong> of delivery. We will arrange for a replacement or refund as needed.<\/p>\n<hr data-start=\"680\" data-end=\"683\" \/>\n<h3 data-start=\"685\" data-end=\"732\"><strong data-start=\"689\" data-end=\"730\">Eligibility for Refunds and Exchanges<\/strong><\/h3>\n<p data-start=\"733\" data-end=\"811\">To be eligible for a refund or exchange, the following conditions must be met:<\/p>\n<ul data-start=\"813\" data-end=\"1037\">\n<li data-start=\"813\" data-end=\"882\">\n<p data-start=\"815\" data-end=\"882\">The product must be <strong data-start=\"835\" data-end=\"845\">unused<\/strong> and in its <strong data-start=\"857\" data-end=\"879\">original packaging<\/strong>.<\/p>\n<\/li>\n<li data-start=\"883\" data-end=\"958\">\n<p data-start=\"885\" data-end=\"958\">A <strong data-start=\"887\" data-end=\"908\">proof of purchase<\/strong> (order number, receipt, etc.) must be provided.<\/p>\n<\/li>\n<li data-start=\"959\" data-end=\"1037\">\n<p data-start=\"961\" data-end=\"1037\">The return request must be made within <strong data-start=\"1000\" data-end=\"1011\">14 days<\/strong> of receiving the product.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1039\" data-end=\"1042\" \/>\n<h3 data-start=\"1044\" data-end=\"1066\"><strong data-start=\"1048\" data-end=\"1066\">Return Process<\/strong><\/h3>\n<ol data-start=\"1068\" data-end=\"1735\">\n<li data-start=\"1068\" data-end=\"1164\">\n<p data-start=\"1071\" data-end=\"1164\"><strong data-start=\"1071\" data-end=\"1099\">Contact Customer Support<\/strong>:<br data-start=\"1100\" data-end=\"1103\" \/>Email us at <strong data-start=\"1115\" data-end=\"1140\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1117\" data-end=\"1138\">info@smart-vape.store<\/a><\/strong> to initiate a return.<\/p>\n<\/li>\n<li data-start=\"1166\" data-end=\"1311\">\n<p data-start=\"1169\" data-end=\"1311\"><strong data-start=\"1169\" data-end=\"1188\">Provide details<\/strong>:<br data-start=\"1189\" data-end=\"1192\" \/>Include your <strong data-start=\"1205\" data-end=\"1221\">order number<\/strong>, a <strong data-start=\"1225\" data-end=\"1253\">description of the issue<\/strong>, and <strong data-start=\"1259\" data-end=\"1269\">photos<\/strong> if the product is damaged or defective.<\/p>\n<\/li>\n<li data-start=\"1313\" data-end=\"1446\">\n<p data-start=\"1316\" data-end=\"1446\"><strong data-start=\"1316\" data-end=\"1340\">Return Authorization<\/strong>:<br data-start=\"1341\" data-end=\"1344\" \/>Our support team will provide a <strong data-start=\"1376\" data-end=\"1400\">return authorization<\/strong> and instructions for sending the item back.<\/p>\n<\/li>\n<li data-start=\"1448\" data-end=\"1580\">\n<p data-start=\"1451\" data-end=\"1580\"><strong data-start=\"1451\" data-end=\"1474\">Shipping the Return<\/strong>:<br data-start=\"1475\" data-end=\"1478\" \/>Ship the item to the address provided using a <strong data-start=\"1524\" data-end=\"1553\">trackable shipping method<\/strong> to ensure safe delivery.<\/p>\n<\/li>\n<li data-start=\"1582\" data-end=\"1735\">\n<p data-start=\"1585\" data-end=\"1735\"><strong data-start=\"1585\" data-end=\"1614\">Inspection and Processing<\/strong>:<br data-start=\"1615\" data-end=\"1618\" \/>Once received, we will inspect the return and notify you of the <strong data-start=\"1682\" data-end=\"1707\">approval or rejection<\/strong> of your refund or exchange.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1737\" data-end=\"1740\" \/>\n<h3 data-start=\"1742\" data-end=\"1759\"><strong data-start=\"1746\" data-end=\"1757\">Refunds<\/strong><\/h3>\n<p data-start=\"1760\" data-end=\"1958\">If your return is approved, a refund will be issued to your original payment method.<br data-start=\"1844\" data-end=\"1847\" \/>Please note: It may take several days for your <strong data-start=\"1894\" data-end=\"1926\">bank or credit card provider<\/strong> to process and post the refund.<\/p>\n<hr data-start=\"1960\" data-end=\"1963\" \/>\n<h3 data-start=\"1965\" data-end=\"1984\"><strong data-start=\"1969\" data-end=\"1982\">Exchanges<\/strong><\/h3>\n<p data-start=\"1985\" data-end=\"2091\">If approved for an exchange, the <strong data-start=\"2018\" data-end=\"2041\">replacement product<\/strong> will be shipped to you at <strong data-start=\"2068\" data-end=\"2090\">no additional cost<\/strong>.<\/p>\n<hr data-start=\"2093\" data-end=\"2096\" \/>\n<h3 data-start=\"2098\" data-end=\"2126\"><strong data-start=\"2102\" data-end=\"2126\">Non-refundable items<\/strong><\/h3>\n<p data-start=\"2128\" data-end=\"2171\">The following items are <strong data-start=\"2152\" data-end=\"2170\">non-refundable<\/strong>:<\/p>\n<ul data-start=\"2173\" data-end=\"2282\">\n<li data-start=\"2173\" data-end=\"2187\">\n<p data-start=\"2175\" data-end=\"2187\">Gift cards<\/p>\n<\/li>\n<li data-start=\"2188\" data-end=\"2225\">\n<p data-start=\"2190\" data-end=\"2225\">Products marked as <strong data-start=\"2209\" data-end=\"2223\">final sale<\/strong><\/p>\n<\/li>\n<li data-start=\"2226\" data-end=\"2282\">\n<p data-start=\"2228\" data-end=\"2282\">Any item returned <strong data-start=\"2246\" data-end=\"2267\">more than 14 days<\/strong> after delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2284\" data-end=\"2287\" \/>\n<h3 data-start=\"2289\" data-end=\"2313\"><strong data-start=\"2293\" data-end=\"2311\">Shipping Costs<\/strong><\/h3>\n<p data-start=\"2314\" data-end=\"2449\">Shipping costs are <strong data-start=\"2333\" data-end=\"2351\">non-refundable<\/strong>. If you receive a refund, the cost of return shipping will be <strong data-start=\"2414\" data-end=\"2426\">deducted<\/strong> from the total amount.<\/p>\n<hr data-start=\"2451\" data-end=\"2454\" \/>\n<h3 data-start=\"2456\" data-end=\"2476\"><strong data-start=\"2460\" data-end=\"2474\">Contact Us<\/strong><\/h3>\n<p data-start=\"2477\" data-end=\"2552\">If you have any questions about our refund policy, feel free to contact us:<\/p>\n<ul data-start=\"2554\" data-end=\"2651\">\n<li data-start=\"2554\" data-end=\"2590\">\n<p data-start=\"2556\" data-end=\"2590\"><strong data-start=\"2556\" data-end=\"2565\">email<\/strong>: <a class=\"cursor-pointer\" href=\"mailto:info@smart-vape.store\" rel=\"nofollow\" data-start=\"2567\" data-end=\"2588\">info@smart-vape.store<\/a><\/p>\n<\/li>\n<li data-start=\"2591\" data-end=\"2623\">\n<p data-start=\"2593\" data-end=\"2623\"><strong data-start=\"2593\" data-end=\"2605\">WhatsApp<\/strong>: <a href=\"https:\/\/api.whatsapp.com\/send?phone=85259346722&amp;text=Sales%20Specialist\" rel=\"nofollow noopener\" target=\"_blank\">+852 5934 6722<\/a><\/p>\n<\/li>\n<li data-start=\"2624\" data-end=\"2651\">\n<p data-start=\"2626\" data-end=\"2651\"><strong data-start=\"2626\" data-end=\"2638\">Telegram<\/strong>: <a href=\"https:\/\/telegram.me\/Vapes808\" rel=\"nofollow noopener\" target=\"_blank\">ID: @Vapes808<\/a><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2653\" data-end=\"2716\"><strong data-start=\"2653\" data-end=\"2716\">Available Monday to Friday, 9 AM - 8 PM China Standard Time<\/strong><\/p>\n<hr data-start=\"2718\" data-end=\"2721\" \/>\n<p data-start=\"2723\" data-end=\"2817\">Thank you for choosing <strong data-start=\"2746\" data-end=\"2766\">smart-vape.store<\/strong>. We appreciate your understanding and cooperation.<\/p>","protected":false},"excerpt":{"rendered":"<p>At smart-vape.store, we strive to ensure your satisfaction with every purchase. Please review our refund policy to understand your rights and obligations. Order Cancellation Once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase. Damaged or Defective Products If you receive a damaged or defective product, please contact our&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/pages\/8046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/comments?post=8046"}],"version-history":[{"count":1,"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/pages\/8046\/revisions"}],"predecessor-version":[{"id":8047,"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/pages\/8046\/revisions\/8047"}],"wp:attachment":[{"href":"https:\/\/smart-vape.store\/en\/wp-json\/wp\/v2\/media?parent=8046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}